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John Prestridge | August 23, 2018

New 2018 Gartner Magic Quadrant for ITSM Tools is Out!

Out of 350+ vendors in the IT Service Management industry, EasyVista is once again one of the select few vendors named in the 2018 Gartner Magic Quadrant for IT Service Management Tools.  

Every year, Gartner examines IT Service Management (ITSM) vendors globally based on their ability to execute and their completeness of vision. The report is recognized as a trusted resource for an objective perspective on the ITSM market. The Gartner Magic Quadrant and the Critical Capabilities reports provide organizations the information they need to help select an ITSM tool based on their level of IT maturity. We’re proud to announce that EasyVista has been positioned in the Magic Quadrant for the seventh consecutive year for IT Service Management Tools! 

Download Report: 2020 Gartner Magic Quadrant for ITSM Tools 

This year, we improved our position for ITSM tools due to our enhanced offerings and ongoing investments in innovation. Our vision to ignite digital transformation to drive best-in-class employee experiences sets us apart in the ITSM industry. In 2017, we continued to innovate the employee experience by introducing EV Self Help.  The solution helps organizations capture and deliver knowledge in an interactive way, allowing employees and customers easy access to answers through guided knowledge flows. Our EV Self Help customers are realizing significant results, such as eliminating up to 30% of service desk calls by providing more efficient self-service experiences.

The 2018 Gartner Magic Quadrant for IT Service Management Tools report is available for download now. The full report PDF includes: 

  • How Gartner views the overall ITSM market landscape and trends 
  • Evaluation considerations for your level of IT maturity 
  • Vendor capabilities for addressing your ITSM needs and business goals

We at EasyVista are excited about our company’s thriving growth, continued innovation, and customer adoption throughout the world.  To be recognized for another consecutive year in the Magic Quadrant for ITSM Tools is further validation of our continued efforts and vision. 

Get your complimentary copy of the full 2018 Gartner Magic Quadrant for ITSM Tools Report today here: 


2020 Gartner Magic Quadrant for IT Service Management Tools

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

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John Prestridge

John Prestridge is an accomplished marketing and product strategist focused on customer needs. He helped drive product innovation and market development within the IT service management software industry to support the digital transformation of enterprise companies. He is a firm believer that ITSM 2.0 is the critical path for companies transitioning to the Digital Workplace. Prestridge brings broad expertise in the technologies shaping the future workplace, including service management, cloud computing, application virtualization, mobility, intelligent automation, and compliance.