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Sherry Macias | September 15, 2016

There’s no Magic to Being Recognized on the Gartner MQ (Again)

I’m excited for our announcement today that EasyVista has been named in the August 2016 Gartner Magic Quadrant for IT Service Support and Management Tools Report for another consecutive year! In fact, we are one of only 10 companies to be recognized among the more than 450 that offer ITSSM products today! Mind boggling, right? Clearly with that much technology to parse through in the market, Gartner’s MQ research is uber-discerning in evaluating companies’ completeness of product vision and ability to execute. That’s what makes it one of the leading resources to ‘short list’ vendors in the buying process. We view this recognition as clear validation that EasyVista continues to lead with highly relevant ITSM solutions in a demanding global market.

Here are some of the top reasons our ITSM platform competes with the best in the industry:

EasyVista's addition of  North American support resources to resolve customer reported language issues in the past.

In 2015 we committed to our customers expanding customer support and even added a cloud data center in North America.

Customer success in utilizing codeless workflows and custom forms within the EasyVista solution. 

Codeless isn’t just a marketing slogan to us. Too many vendors say their products are codeless, but they are not. We truly are. Backed up by customers reviews.

On-premise and SaaS options for EasyVista IT Service Manager with a customer install base that's uniquely split across both. 

Most of our competitors can only pay lip service to offering both on-prem and SaaS options. We do both, and well. Many customers choose us for that true flexibility between deployment options.

In today’s saturated market, a key differentiator is customer experience. The positive experience, but also the success of our customers, has been a cornerstone value at EasyVista for more than 20 years – ask any one of our 1,000 customers, some who have been with us that long! And look no further than our 100% retention rate in 2016. Better yet, see their first-hand reviews now on Gartner’s new ‘yelp-like’ Gartner Peer Insights where they compliment their research with the voice of the customer. Our customers' current reviews reflect our commitment, and truthfully our passion, for going miles beyond the typical vendor to ensure our customers are successful in their ITSM initiatives. In fact, we are pleased, and humbled, to have the highest rating of any company on the Gartner MQ for ITSSM report at 4.7 out of 5 stars possible! We truly have the greatest customer and partner community and we are grateful for their trust to take their ITSM journey with us.

We are committed to continuing our focus on the customer with our recently announced $8.4M funding by three industry investors across the US and Europe. Those funds are marked to accelerate ITSM 2.0 innovations and continued expansion in North America. We are bullish to ensure that in a relatively non-changing market, customers can continue to turn to us as the most competitive innovators. The ones that progress the ITSM space forward into an age where IT drives unprecedented value into their organizations and out to the mobile user of their services.

Free Resources

Download your complimentary copy of the Gartner MQ for ITSSM Report today!

Check out reviews from real EasyVista customers on Gartner Peer Insights and G2 Crowd.


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Sherry Macias

Sherry Macias is a Silicon Valley veteran with years in executive marketing and communications working for leaders in the service management arena. Her passion today is exploring leading edge trends of service delivery through business apps to create a true digital workplace. She lives in San Diego where she continues her personal and professional aspirations… beachside.