Search

EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

New Gartner Report

Design IT Self-Service for the Business Consumer

Our Value Depends On Our Customers' Success

Learn more about how EasyVista partners with your company to deliver on ITSM goals.

Customer Resources

Support

Community

Wiki

EV Connect 2019

EasyVista's user conference took place on October 1-2, 2019 in Austin, Texas!

All Resources

We’re committed to providing resources that help you address all of your ITSM software needs.

Customer Stories

Case Studies

The Latest on EV

Stay up to date on the latest news and events for EasyVista.

EV Press Releases

October 09, 2014

EasyVista Launch Service Apps Platform to Extend SaaS IT Service and Asset Management

EasyVista ServiceApps empowers IT to build intuitive end-user services.

New York, October 9th, 2014 - EasyVista Inc. (www.easyvista.com), a leading provider of IT Service and Asset Management solutions, has launched EasyVista ServiceApps (ev|ServiceApps), a platform that will revolutionize how IT design and build radically new end-user services, for any business function, to transform IT’s relationship with the organisation.

EasyVista understands that IT has two customers; those receiving their IT services and those from other business functions, such as Sales, Marketing and HR, who are looking to improve how they ‘digitize’ or gain insight into their own business units. One thing however is constant; employees want a single interface to receive status updates, register for services, make requests, access location services and, through which, they can manage their assets and devices when they want. A single interface that can combine data with service and, critically, consolidate data and coordinate services from many sources such as ERP, SFA, Web Services, ITSM, and 100’s more.

At present, IT leaders struggle with complex systems integration and coding, in an attempt to provide the information or services their customers demand. The systems they have were never developed for this and realizing new services can be costly and the results remain too rigid.

ev|ServiceApps extends the SaaS capabilities of EasyVista ServiceManager (ev|ServiceManager), a leading Cloud ITSM solution, to provide a codeless design environment to build new business services and deliver them as apps. IT organizations need to evolve its presentation to a changing business and ev|ServiceApps provides a range of design templates for quick generation of stylized services for employees and customers. Being able to build services in responsive interfaces radically increases self-service uptake and effectiveness.

“Analysts 451 Research reported EasyVista’s design capabilities as a core competitive advantage. Our IT customers see how easy it is to build and deploy rich services or information for their customers, whether they are IT or non-IT,’ observed Andrew White, General Manager, Americas, at EasyVista. ‘ev|ServiceApps further demonstrates our true cloud capabilities by uniquely blending content management with workflow and service management.”

EasyVista ServiceApps allows IT to simply ‘drag and drop’ components from a menu and build amazing services such as dashboards and service stores. Deploying new services is an easy three stage process:

  • Design a service layout by dragging and dropping ‘tiles’ into the ev|ServiceApps Builder
  • From pre-configured ‘widgets’ drag in the services you want to display (Pie charts, Numbers, Maps, Social feeds, Services, HTML, Navigation tools, Video feeds and more)
  • Connect each tile to one or more data sources; e.g. ITSM, ITAM, ERP, Exchange, Twitter, Salesforce, Oracle, SQL, mySQL, CSV, Web Services and others

The EasyVista codeless advantage is further advanced with ev|ServiceApps, something that, in time, may see an App Store populated by crafted services from the EasyVista customer community.

ev|ServiceApps is released with the latest SaaS version of ev|ServiceManager and customers will receive upgrade notifications about these new products in due course. This launch delivers self-innovation to EasyVista customers to:

  • Design responsive and intuitive user interfaces for any environment – place ev|ServiceApps in Sharepoint, the web, intranet or any HTML 5 compatible device
  • Decrease costs associated with professional services or developers traditionally required to integrate multiple solutions
  • Increase customer satisfaction by ensuring end-users get on-demand services, when they need it

About EasyVista
EasyVista Inc., a leading provider of IT Service and Asset Management software, has more than 25 years of experience as a pure player in the IT Management space. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange (ALEZV).

For more information please contact:
Andrew Smith
SVP Corporate Marketing

press@easyvista.com

For editorial information please contact:
Natalie Sutton
Proud PR

natalie@proudpr.com