Our Blog

Looking to learn about all things ITSM, ESM, Self-Service, Knowledge Management, AI, and more? We've got you covered.

Resource Center

We’re committed to providing resources that help you address all of your ITSM software needs.

Webinars & Events

Stay up to date on our latest ITSM, ITOM or ESM webinars and events now

EV Press Releases

September 22, 2015

EasyVista Receives Top Product Scores in Gartner’s 2015 Critical Capabilities for IT Service Support Management Tools

New York, NY, September 22, 2015 – EasyVista today announced that Gartner, Inc., the leading provider of research and analysis on the global information technology industry, has given it Product Scores that were within the top 3 of all providers listed in the report with the highest scores in 3 of 4 use cases: Basic Maturity I&O, the Digital Workplace ITSSM, and Intermediate Maturity I&O.

The Critical Capabilities for IT Service Support Management Tools, published August 25, 2015, presented a number of specific findings, including: "Vendors try to sell IT service support management products to infrastructure and operations leaders based on the size of their organizations; however, I&O maturity is the key factor when selecting a suitable tool," according to the report.

EasyVista believes it received high scores in these use cases thanks to its software used by more than 1,000 customers globally, the ability to automate and manage Service Desk workflow, and the flexibility to deploy the solution either on-premise or SaaS with the same functionality and ease of use.

"EasyVista is proud of our capabilities which consistently meet the needs of our modern CIO that must transform into a Chief Service Provider driving high-value services in their organizations," said Jamal Labed, Chief Operating Officer, EasyVista. “We believe that receiving high product scores reinforces that Gartner recognizes the strength and capabilities of the solutions we deliver. We further believe that our growth and expansion is reinforcement that our customers agree with Gartner. They find the critical capabilities they need in our solutions to deliver rapid, high-value consumerized services to their organizations that increase the satisfaction and productivity of their workforce."

Download the Gartner Critical Capabilities for ITSSM Report here.

Source: Gartner, Inc., Critical Capabilities for IT Service Support Management Tools, Chris Matchett, Katherine Lord, and Tapati Bandopadhyay, 25 August 2015.

About EasyVista

EasyVista Inc., a global leader in consumerized Service Management for the mid to large-sized enterprise, has more than 25 years of experience as a pure player in the service management space. EasyVista designs and develops innovative Enterprise Apps Store solutions, empowering organizations with the technology to deliver a wide range of IT & non-IT services to their employees, suppliers or customers with the same ease of use as a consumer Apps Store (Apple, Google, etc.) The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange. For more information, visit www.easyvista.com and follow @EasyVista.

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Media Contact:

Jamie Diamond,