Manitou Group Choose EasyVista Cloud ITSM For Worldwide Support
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The need to modernise IT support drives a strategy of improved service delivery to Manitou’s global business.
New York, December 21st, 2013 - EasyVista Inc. (www.easyvista.com), a global leader in cloud-based IT Service and Asset Management, today confirmed the completion of a major global project for material handling manufacturer, Manitou (www.manitou-group.com).
The HD2 Project was launched by the Manitou group in order to improve IT user-experience with a hybrid of a global call and operations center and local service desks across its business and subsidiaries. The Manitou Group has 8 production sites and 17 subsidiaries worldwide, strategically the organization’s IT Management realized the benefit of implementing a Service Desk on a SaaS platform to manage service requests across multiple time zones in support of nearly 3,500 employees.
The decision points for the project were built on three main areas; the supplying vendor’s capabilities, technical (solution platform) and process realization (ITIL and beyond). After a consultative selection process, EasyVista was selected by Manitou for its ability to respond to the group's existing demands by quickly establishing a solid service structure from which future requirements and changing user demands could be realized.
The real needs of the project aimed to significantly re-engineer Manitou’s service delivery capabilities. The Company’s IT Management undertook a diligent review and proofing of all solutions during 2013 before commencing the implementation of EasyVista Cloud ITSM and deploying across every subsidiary.
“The Manitou deal is further proof of EasyVista’s continued growth in Cloud implementations of our ITSM and ITAM solutions, up 60% compared to fiscal year-end 2012.” Commented Andrew White, EVP and General Manager, Americas at EasyVista. “The success of our implementation is due to our cloud platform and multi-lingual workflow capabilities. This is the only way any global organization can truly improve the IT experience of 1,000s of end-users spread across all continents. Manitou now has the solution which will empower its employees yet allow IT to maintain appropriate control.”
EasyVista Delivers Against Firm Project Requirements
Prior to implementing EasyVista, Manitou had developed an in-house tool which lacked any process maturity and had started to be outpaced by end-user expectations of IT. Increasingly the pressure was there to reassess how best to respond to the changing priorities of the business and mitigating the risks to user productivity and satisfaction.
EasyVista ITSM has quickly delivered the benefits of true cloud:
EasyVista is an intuitive solution offering easy access to users and end-users anywhere
EasyVista provides short implementation times regardless of the level of integration
EasyVista provides global broadcasting of IT service information to all users and end-users Type text or a website address or translate a document.and allows the publication of visual
Next stage for Manitou will be to extend the use of the EasyVista platform for change management, asset management and the provision provide a self-service catalog.