ITSM industry leader unveils software to dramatically reduce service desk calls at Pink Elephant’s 22nd Annual International IT Service Management (ITSM) Conference & Exhibition
Orlando, FL – February 19, 2018 — EasyVista Inc., a global leader in IT Service Management software, showcases its new product, EasyVista Self Help, at Pink18. The new product has proven to dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with an interactive experience. Going beyond what a traditional knowledge base allows, EV Self Help uses dynamic decision trees that delivers answers in a more natural, logical way on desktops and mobile devices. These intelligent knowledge processes can be integrated into portals and virtual assistants, or chatbots, to enhance the self-help experience.
“Experience with our EV Self Help customers demonstrates that we can reduce service desk calls by 30% if we deliver intelligent knowledge flows for frequent questions or problems that the service desk receives,” said John Prestridge, Senior Vice President of North America and CMO of EasyVista. “We are very enthusiastic about the value we can deliver to our customers with EV Self Help, powering a new generation of self-service with a proven solution for capturing and delivering knowledge to employees.”
Learn more about EV Self Help at www.easyvista.com/product/self-help.
EasyVista is also offering a ticket reduction challenge at booth 200 during the show, challenging IT organizations to reduce calls by 20% in the first 90 days by providing a better knowledge experience for self-service users with EV Self Help. Visit www.easyvista.com/ticketreduction to learn more.
In addition to highlighting EV Self Help at the conference, EasyVista will be showcasing EV Service Manager, its proven ITSM platform that provides ITIL-based automation to more than 1,200 customers in over 50 countries. EV Service Manager combines powerful automation with the ability to deliver people-centric user experiences including portals, dashboards and apps, making ITSM easy for everyone across the organization.
While at Pink18, there will be two informative breakout sessions presented by Justin Roux, EasyVista’s Director of Product Marketing & Program Management.
Using Artificial Intelligence To Take User Experience To The Next Level
Monday, February 19 at 1 p.m.
Five Self-Service Building Blocks To Increase Adoption & Prepare For The Future
Tuesday, February 20 at 11:45 a.m.
EasyVista simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise. EasyVista’s service management platform was created to help companies automate and personalize service delivery to improve IT efficiency and increase staff productivity. Today, EasyVista helps 1,000+ enterprises around the world radically improve service user experience, dramatically simplify and accelerate service creation, and reduce the total cost of IT service delivery. EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in New York and Paris, EasyVista is a rapidly growing global company backed by leading venture capitalists, and traded as ALEZV:EN.
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