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The single most important indicator of a successful IT self-service portal boils down to this: Do business consumers use it? Self-service benefits such as lower IT costs, reduced workloads, and 24/7 support can’t be realized if portals are not being utilized. Despite this fact, self-service deployments are rarely designed to appeal to end users—and even fewer are built with the goal of providing value to the business consumer.
Get best practices for designing IT self-service portals that will delight end users and keep them coming back for more with Gartner’s Report: Design IT Self-Service for the Business Consumer.
In this report, Gartner shares how enterprise IT organizations can leverage proven techniques used by consumer service providers to increase IT self-service user adoption and satisfaction levels, offering tips on:
Please complete the form to download Gartner’s report.
Gartner, Design IT Self-Service for the Business Consumer, Chris Matchett, 04 October 2017
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