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IT Service Management
IT Asset Management
IT Financial Management
Change & Release Management
Intelligent Knowledge Management
Service Asset & Configuration Management (CMDB)
According to Gartner, I&O leaders struggle to pinpoint the best tools for their needs – and in a couple years, 90% that invest in an ITSM tool without factoring in their organizational and process maturity will fail to obtain the intended ROI from their investment.
It is difficult specifying which functions of IT service management solutions are vital to your business… the result then is to rely mainly on price comparisons.
This report helps you push vendors to explain why their offering is best for your business. It shares tips on:
Please complete the form to download Gartner’s report.
Gartner, Redesign Your ITSM Tool RFP Process for Better Results, Chris Matchett, Rich Doheny, Kenneth Gonzalez, 04 May 2017
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