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Gartner Report: Redesign Your ITSM Tool RFP Process for Better Results

With over 450 ITSM tools in the market, it can be difficult to differentiate among them. And, if you’re using a generic RFP that leaves you with a long list of common features, it’s even harder to understand how the tool can address your specific needs, resulting in an outcome that relies mostly on price comparisons. 

Download the Gartner report on how to redesign your ITSM tool RFP process to ensure you select the right ITSM tool for your organization.  You’ll learn how to:675840073936109.E3srZgldRXvYu2AE9kV3_height640

  • Create a must-have features pre-requisite list
  • Ensure your RFP matches a variety of use cases
  • Share your vision with vendors
  • Identify YOUR issues, goals, current capabilities and future processes
  • Request a formal RFP on why a vendor’s solution is best for your needs

Download the Gartner report and learn how to redesign your ITSM tool RFP process to achieve better results.


Gartner, Redesign Your ITSM Tool RFP Process for Better Results, Chris Matchett, Rich Doheny, Kenneth Gonzalez, 04 May 2017 
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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