NEW YORK – February 18, 2019 – EasyVista Inc., a leading provider of service management, today announced it will showcase features from its newest platform release, Oxygen, as well as reveal findings from the recently launched report, State of Service Transformation, at premier conference Pink19. The 23rd annual IT Service Management (ITSM) Conference & Exhibition, which runs from February 17-20 in Las Vegas, will also feature EasyVista executives discussing how organizations can successfully integrate key service management tools to transform service.
Located at booth #302, EasyVista will demonstrate how its Oxygen release, ITSM platform update that was available in late 2018, is enabling organizations to transform service with powerful context-aware micro apps, AI-driven recommendations, intelligent knowledge and the most adaptable, smart interface in the ITSM market. The latest release from EasyVista is an essential role in helping organizations optimize IT support and accelerate their digital transformation.
John Prestridge, SVP of North America & CMO and Evan Carlson, Vice President of Business Development and Strategy will lead two informative breakout sessions:
- Breathing New Life Into Knowledge Management With Self-Help Technology
Monday, February 18 at 11:45 a.m.
- Three Technologies to Power-Up Digital Transformation of The Service Desk
Tuesday, February 19 at 1 p.m.
Event attendees will also have the opportunity to learn about the company’s new State of Service Transformation report, which found that two-thirds of today’s businesses are implementing service transformation tools to optimize the customer and employee experience. Additional key findings reveal that AI, self-service and self-help technologies are redefining value-based service strategies across today’s enterprises. Read the full report here.
“We are thrilled to share our expertise in self-help technology, intelligent automation and transforming the service desk at such a prestigious event,” added Prestridge. “Pink19 is an ideal opportunity for us and others in the industry to connect and demonstrate the tangible difference we are making in helping IT departments lead the charge in achieving digital transformation.”
Released today, EasyVista is also happy to announce its placement as a top three global vendor in the Research in Action IT and Enterprise Management SaaS and Software Top 20 Global Vendors matrix. The comprehensive market overview includes data collected from late 2018 into Q1 of 2019 and comprises feedback from 1,500 enterprise IT managers. The report specifically noted EasyVista’s strategy, vision and go-to-market approach as factors to its jump to number three globally ranked vendor.
To learn more about EasyVista, visit here.
EasyVista simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise. The EasyVista IT service management platform was created to help companies automate and personalize service delivery to improve IT efficiency and increase staff productivity. Today, EasyVista helps 1,200+ enterprises around the world radically improve service user experience, dramatically simplify and accelerate service creation, and reduce the total cost of IT service delivery. EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in New York and Paris, EasyVista is a rapidly growing global software company.
LEWIS for EasyVista
Rebecca Deutsch, +1-914-844-6245