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The State of Service Transformation Report

Important information for IT, Service Desk, and Customer Support Leaders

Is your IT service management prepared to support digital transformation?

Seemingly every company is (or at least should be) undergoing some level of digital transformation as part of its 2019 growth strategy. Foundational to any successful and sustainable digital transformation is the inclusion of robust service transformation principles that create better IT service-oriented experiences for both customers and employees.

Based on data collected from over 300+ IT managers in North America, this report will dive deeper into:

  • What your IT peers are learning when it comes to supporting digital transformation
  • Why customer and employee experiences have become so critical in achieving service transformation
  • Why having the right ITSM platform is so important for meeting digital transformation goals
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