IT Service Management
Enterprise Service Management
Chatbots & Virtual Agents
IT Asset Management
Service Asset & Configuration Management (CMDB)
IT Financial Management
Intelligent Knowledge Management
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Seemingly every company is (or at least should be) undergoing some level of digital transformation as part of its 2019 growth strategy. Foundational to any successful and sustainable digital transformation is the inclusion of robust service transformation principles that create better IT service-oriented experiences for both customers and employees.
Based on data collected from over 300+ IT managers in North America, this report will dive deeper into: