Service Level Management
Service Asset and Configuration Management
IT Financial Management
Background System Management
IT Process Automation
Incident Management Automation
Deploy and Monitor
Alerts and Notifications
IT Health Status
Digital Experience Monitoring
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Quadrant Knowledge Solutions, a global consulting firm, just published the 2023 SPARK Matrix for ITSM. The SPARK Matrix offers scenario-based planning, a visionary innovation framework, comprehensive research methodologies, strategic knowledge partners, and their primary USP to help client’s make the best choice possible on the correct ITSM enterprise solution for their company.
In the report, Quadrant Knowledge Solutions identifies the biggest global contenders for the ITSM market, by covering 21 domains (including application development, cloud management, information security, IoT & Digitalization, and enterprise IT services), and provides useful knowledge for end users to understand which ITSM vendor best fits their needs.
The report includes:
Using Quadrant Knowledge Solutions’ 2023 SPARK Matrix tool you will be able to:
What to look for when assessing IT Service Management solutions
As you begin to get an overview of the ITSM market to find the right end-to-end management of your IT services, you’ll quickly learn that there are many choices of vendors. Some will save you a few bucks. Some will look very pretty on the backend. Some will be easy to use and easy to implement. Some will be a pain to implement. No matter what or which solution you choose to go with, you need to understand what you really need your IT Service Management platform to do—the specific pain points you’re looking to address within your business.
A few examples on how IT Service Management Platforms can help:
How EasyVista’s Managed IT Services Platform Can Help
For EasyVista, we care about your digital transformation as a whole, not just the service you’re able to provide your users. We want to make sure your ITSM solution aligns with your business objectives, integrates with your current systems, and establishes best practices (11 ITIL PinkVerified processes). Digital transformation is about your entire company, not just the IT department, which is why IT maturity is very important.
Why use the SPARK Matrix?
Quadrant Knowledge Solutions’ SPARK Matrix helps companies understand what ESM solutions will best fit their current systems, business goals, and budgets, without investing in a solution that doesn’t solve their problems.
Does the SPARK Matrix cover solutions across the globe?
Yes! The Quadrant Knowledge Solutions SPARK Matrix covers USA, Canada, Latin America, Western Europe, Central & Eastern Europe, Middle East & Africa, AxJC, Japan and China.
What does SPARK stand for?
Strategic Performance Assessment & Ranking.
What is the Quadrant Knowledge Solutions’ SPARK Matrix?
The SPARK Matrix tool by Quadrant Knowledge Solutions’ is a technology assessment tool with an ITSM market overview and vendor assessments, to help customers make informed decisions on enterprise service management solutions.
Quadrant Knowledge Solutions, "IT Service Management Tools", Mohnish Rathore, 18th Jan 2024.
Content Disclaimer: The content presented in this material is based on the (IT Service Management Tools) provided by Quadrant Knowledge Solutions. Quadrant Knowledge Solutions is an independent research and advisory firm. The information in this document is for informational purposes only and should not be considered as professional advice. Quadrant Knowledge Solutions is not responsible for any decisions or actions taken based on the content of this material.