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Krista Lyons | July 13, 2021

Join EasyVista at Service Management World LIVE!

As we enter the new era of service management, the IT service desk is more important now than ever. To learn how to turn your service management operation into an engine of organizational profit, EasyVista will be joining Service Management World Live: A Digital Experience on July 21 and 22.

This year, Service Management World has moved to a virtual format to bring professionals together with immersive learning experiences, collaboration, and networking opportunities.

Next Generation Service Management for the Future of the Enterprise

Post-pandemic, the needs of the organization are changing. IT service desks are expected to provide reactive support while simultaneously supporting the digitization efforts of the entire enterprise. To provide this level of support, you need next-generation service management.

Visitors of EasyVista’s virtual booth will have the ability to view a demo of EV Service Manager and chat with members of the EV team to learn about next-generation service management including built-in bot technology and NLP processing, search functionality, and more. Further, guests can engage in a discussion about the uses of EasyVista’s products and how to get a maximum ROI by utilizing EV Service Manager outside of IT. Guests will also have access to a library of exclusive content on a variety of topics.

Visitors of our virtual booth will get a full view of our ITSM platform suite and more information on several topics including:

  • EV Service Manager and EV Self Help, designed to deliver a better ITSM employee and customer experience
  • How to use our tools throughout the enterprise for a better ROI
  • How EasyVista stacks up to competitors
  • Video discussion groups and group chats so that visitors can get to know the EasyVista team

The EasyVista team will be available at our virtual booth for demonstrations and discussions during regular exhibitor hours.

Embracing Agile as a Driver to Move Your Service Management Strategy to the Next Era 

On Thursday, July 22 at 2 p.m. ET, join EasyVista’s Chief Marketing Officer, Nancy Louisnord, for a presentation all about embracing agile for a modern service management strategy. In post-pandemic life, agile is taking center stage, and is becoming the expectation rather than exception within ITSM.

In this discussion, Louisnord will walk you through four key factors of modern service management: innovation, collaboration, continuous learning, and transparency - to help your organization know the value of agile. Along the way, we’ll discuss how your organization can move to a more collaborative approach within your IT service management department, why transparency matters for success with agile, and how to instill a culture of continuous learning rather than continuous improvement.

Come learn the strategic value of agile and bring your service management into the future. Details are available at www.smworld.com.

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Krista Lyons

Krista Lyons is the Content Marketing Manager at EasyVista and is dedicated to sharing helpful information and industry insights through EasyVista's website, social media, and communications. A graduate of the University of Tampa, Lyons has a background in journalism and communications. She enjoys all things tech and has a passion for reading and writing about artificial intelligence.