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Krista Lyons | September 09, 2021

Just Out: The New 2021 Gartner Magic Quadrant for IT Service Management Tools is Here!

Have you heard the news? EasyVista has been named in the 2021 Gartner Magic Quadrant for IT Service Management Tools! This marks EasyVista’s 10th year positioning in the Magic Quadrant*.


Gartner annually reviews and examines global IT Service Management (ITSM) vendors based on their ability to execute and their completeness of vision. Using this information, Gartner compiles the Magic Quadrant report, which has become a trusted resource for an objective perspective on the ITSM market.


This piece offers insight for organizations who are looking to improve the way they support and deliver IT services by determining which ITSM tools will be most beneficial. The Gartner Magic Quadrant report provides organizations the information they need to help select an ITSM tool based on their level of IT maturity and other important factors.



We believe we were recognized in 2021 Gartner Magic Quadrant for IT Service Management Tools for a variety of factors, including our ability to support organizations of varying maturity through an easy-to-use platform with a low total cost of ownership (TCO).


In 2021, we focused on helping organizations move beyond the pandemic using modern service management tools, reigniting growth, and supporting the increase in digital transformation efforts. We invested in the expansion of EV Self Help, Service Bots technology, and a persona-based interface, all while providing even more intelligent automation and reporting through our Autumn Release. Furthermore, our mission of making ITSM easy has been realized through the introduction of UX enhancements, enhanced integrations such as MS Teams, and Contribution Mode for intelligent knowledge management.

We believe that our dedication to innovation and growth, combined with our top critical capabilities, has helped our placement in the Gartner Magic Quadrant for ITSM Tools. Our mission to make ITSM easy through proactive, guided support sets us apart in the ITSM industry. 

The 2021 Gartner Magic Quadrant for IT Service Management Tools report is available for download now. The full report includes: 

  • How Gartner views the overall ITSM market landscape and trends 
  • Evaluation considerations for your level of IT maturity 
  • Vendor capabilities for addressing your ITSM needs and business goals 

EasyVista is excited about our thriving growth, continued innovation, and customer adoption throughout the world. We believe that to be recognized for the 10th consecutive year in the Magic Quadrant for ITSM Tools is further validation of our continued efforts and vision. 

Gartner, Magic Quadrant for IT Service Management Tools, Rich Doheny, Keith Andes, Chris Matchett, August 30 2021

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 


This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Easyvista.


Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. (this will be soon updated in our Policy as well)

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Krista Lyons

Krista Lyons is the Content Marketing Manager at EasyVista and is dedicated to sharing helpful information and industry insights through EasyVista's website, social media, and communications. A graduate of the University of Tampa, Lyons has a background in journalism and communications. She enjoys all things tech and has a passion for reading and writing about artificial intelligence.