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Knowledge Management:
The Secret to Getting AI Right
for Self-Service 

Are you looking to implement AI in your IT service desk?

Gartner research shows that the key to a successful artificial intelligence initiative in service management is an established knowledge management foundation1. So, what can you do to strengthen your existing knowledge base in order to support your AI strategy?

Watch this 30-minute demo to learn how EasyVista Self Help can: 

  • Convert your existing user-facing knowledge into intelligent knowledge that guide employees and customers to the answers they need

  • Enable better interactions by training virtual agents, chatbots and virtual assistants with guided knowledge

  • Make knowledge available anywhere employees or customers are, including any website, portal, application or messaging platform

1Gartner, When Will AI Virtual Support Agents Replace Your IT Service Desk, Chris Matchett, Rich Doheny, Kenneth Gonzalez, Magnus Revang, 24 April 2017.    GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. 

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