IT Service Management
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As telework becomes the norm, the need for IT support is growing. In fact, HDI’s 2019 Technical Support Practices & Salary Report revealed that 68% of support organizations saw an increase in ticket volume over the last year.
For service desk agents to keep up with the inevitable increase of ticket volume, organizations should provide the necessary tools and processes so that the IT service desk can handle the workload.
The Reducing IT Service Desk Call Volume guide will:
Download this free guide to learn more about how you can empower self-service for employees, helping you lower first-level calls by 30% or more!