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Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

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5 Steps to Reduce Service Desk Call Volume

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5-Step Guide:
Reducing IT Service Desk Call Volume

Is your IT Service Desk Prepared for Incoming Calls?

Lower Service Desk Ticket Volume

The need for IT support is growing, and HDI’s Technical Support Practices & Salary Report revealed that 61% of support organizations saw an increase in ticket volume in 2018.  

For service desk agents to keep up with the inevitable increase of ticket volume, organizations should provide the necessary tools and processes so that the IT service desk can handle the workload.

The Reducing IT Service Desk Call Volume guide will:

  • Lead you through five steps that will help you reduce IT service desk call volume
  • Give you recommendations on using the right tools—such as self-help technology

Download this free guide to learn more about how you can empower self-help for employees, helping you lower first-level calls by 30% or more!

Download the Guide