Our Blog

Looking to learn about all things ITSM, ESM, Self-Service, Knowledge Management, AI, and more? We've got you covered.

Resource Center

We’re committed to providing resources that help you address all of your ITSM software needs.

Webinars & Events

Stay up to date on our latest ITSM, ITOM or ESM webinars and events now


Blueprint for Proactive
IT Service Delivery & Support

Go beyond shift-left and reduce ticket volume with proactive it support

The shift-left movement has helped IT teams of all sizes move from being cost-focused to value focused. But shift-left isn’t a "one size fits all" solution and in the next generation of service delivery, the shift-left tactics that worked in the past may not be what works in the future.

Without an effective shift-left strategy for proactive service management, you risk major downtime and loss in productivity. In fact, in an organization of 5,000 employees, IT teams could be losing over $5,224,223 every year due to lost productivity from unexpected IT incidents.

To help you create an effective and proactive service desk, this eBook by industry expert Roy Atkinson covers:

  • The benefits and pitfalls of shift-left
  • Tactics to reduce cost-per-ticket by going beyond traditional shift-left methods
  • How to go beyond problem management and shift-left with self-healing self-service and proactive service management
  • And more! 

Download this eBook to learn everything you need to know about moving beyond shift-left today!