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The shift-left movement has helped IT teams of all sizes move from being cost-focused to value focused. But shift-left isn’t a "one size fits all" solution and in the next generation of service delivery, the shift-left tactics that worked in the past may not be what works in the future.
Without an effective shift-left strategy for proactive service management, you risk major downtime and loss in productivity. In fact, in an organization of 5,000 employees, IT teams could be losing over $5,224,223 every year due to lost productivity from unexpected IT incidents.
To help you create an effective and proactive service desk, this eBook by industry expert Roy Atkinson covers:
Download this eBook to learn everything you need to know about moving beyond shift-left today!