Service Level Management
Service Asset and Configuration Management
IT Financial Management
Background System Management
IT Process Automation
Incident Management Automation
Deploy and Monitor
Alerts and Notifications
IT Health Status
Digital Experience Monitoring
Looking to learn about all things ITSM, ESM, Self-Service, Knowledge Management, AI, and more? We've got you covered.
We’re committed to providing resources that help you address all of your ITSM software needs.
Stay up to date on our latest ITSM, ITOM or ESM webinars and events now
The shift-left movement has helped IT teams of all sizes move from being cost-focused to value focused. But shift-left isn’t a "one size fits all" solution and in the next generation of service delivery, the shift-left tactics that worked in the past may not be what works in the future.
Without an effective shift-left strategy for proactive service management, you risk major downtime and loss in productivity. In fact, in an organization of 5,000 employees, IT teams could be losing over $5,224,223 every year due to lost productivity from unexpected IT incidents.
To help you create an effective and proactive service desk, this eBook by industry expert Roy Atkinson covers:
Download this eBook to learn everything you need to know about moving beyond shift-left today!