Chatbots & Virtual Agents
IT Asset Management
Service Asset & Configuration Management (CMDB)
IT Financial Management
Intelligent Knowledge Management
The agile methodology can bring the IT service desk out of the shadow and into the spotlight by eliminating overly cumbersome practices and streamlining service delivery.
In fact, Gartner states, “By 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization.”1
Agile ITSM is growing in popularity, and if you are just getting started there are a few basics to understand about applying agile to service management. From these basics, you can build a foundation for success.
In this comprehensive guide to Agile ITSM, you will learn:
Download this eBook to learn everything you need to know about agile today!
1 Gartner, 3 Steps to Agile IT Service Management, Mark Cleary, 27 May 2020