Service Level Management
Service Asset & Configuration Management
IT Financial Management
Background System Management
IT Process Automation
Incident Management Automation
Deploy and Monitor
Alerts & Notifications
IT Health Status
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The agile methodology can bring the IT service desk out of the shadow and into the spotlight by eliminating overly cumbersome practices and streamlining service delivery.
In fact, Gartner® states, “By 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization.”1
Agile ITSM is growing in popularity, and if you are just getting started there are a few basics to understand about applying agile to service management. From these basics, you can build a foundation for success.
In this comprehensive guide to Agile ITSM, you will learn:
Download this eBook to learn everything you need to know about agile today!
1 Gartner, 3 Steps to Agile IT Service Management, Mark Cleary, 27 May 2020