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The Ultimate Guide to Agile ITSM

Stay Agile in the IT Service Desk 

The agile methodology can bring the IT service desk out of the shadow and into the spotlight by eliminating overly cumbersome practices and streamlining service delivery.  

In fact, Gartner states, “By 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization.”1    

Agile ITSM is growing in popularity, and if you are just getting started there are a few basics to understand about applying agile to service management. From these basics, you can build a foundation for success.  

In this comprehensive guide to Agile ITSM, you will learn:     

  • The Basics and Origins of Agile Service Management  
  • The Benefits of Agile ITSM 
  • Real-world Examples of Agile in Action  
  • Common Agile Terms and Definitions  
  • How Agile and Principles ITIL Work Together  
  • Tips to Make Service Management Agile 
  • Common Agile Roadblocks and How to Avoid Them  
  • An Agile ITSM visualization for Incident Management to inspire you to start thinking agile 
  • And more

Download this eBook to learn everything you need to know about agile today! 

Gartner, 3 Steps to Agile IT Service Management, Mark Cleary, 27 May 2020

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