The context

Customer Business Management, acronym " CBM Digital " is a consulting and services company in Information Systems operational maintenance. The mission of the CBM team is to help its customers in a personalized way with a flexible, adaptable, reactive and efficient structure by skills based in Aix-en-Provence.

Business issues

Service Weather is the tool we use to know the user impact of a problem, to isolate the cause and to anticipate it; a very important aspect for our customers is the identification and study of Root Cause Analysis. EV Observe also helps us in the creation of availability reports; from customer infrastructure to business application availability. With a well-configured supervision, we know the origin and the impact of a malfunction with a "field" vision of our customers' IS. Thus, we improve the SLA of our services.

With EV Observe we bring excellence in terms of the quality of services provided in our contracts for supervision, outsourcing, technical assistance and Maintenance in Operational Condition (MCO) of infrastructures.

CBM is constantly striving to improve the quality of service provided to its customers. With the automation of processes by EV Observe, our engineers free up time to respond to customer requests, which accelerates our development.

The benefits

oday's CIOs are looking for support from high-level skills. So the IT department team works with our experts, who have an average of 15 years' experience. With the support of the editor, we provide a centralized console for the MCO of infrastructures.

EasyVista has enabled us to position ourselves as an expert in Supervision in the main areas, with developments in cybersecurity. With a high level of customer satisfaction, engineering skills and strategic partnerships such as the one with EasyVista, we have great prospects for the future. We are evolving in full confidence, with EasyVista.