Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.
Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.
IT Service Management
IT Asset Management
IT Financial Management
Change & Release Management
Intelligent Knowledge Management
Service Asset & Configuration Management (CMDB)
IT self-service is a big investment that requires effective tools and best practices to prompt a behavioral change in your employees and foster a return on investment. Understanding your target audience and delivering a good user experience are key when implementing your IT self-service portal.
Whether you have an IT self-service initiative in the works, or the one you have is failing, knowing the most common IT self-service obstacles can help you ensure long-term success.
In this eBook, you will learn:
Download this eBook to better understand what you should be doing when implementing an IT self-service portal for your organization.