Chatbots & Virtual Agents
IT Asset Management
Service Asset & Configuration Management (CMDB)
IT Financial Management
Intelligent Knowledge Management
IT self-service is a big investment that requires effective tools and best practices to prompt a behavioral change in your employees and foster a return on investment. Understanding your target audience and delivering a good user experience are key when implementing your IT self-service portal.
Whether you have an IT self-service initiative in the works, or the one you have is failing, knowing the most common IT self-service obstacles can help you ensure long-term success.
In this eBook, you will learn:
Download this eBook to better understand what you should be doing when implementing an IT self-service portal for your organization.