IDC Research:
Aligning IT Strategies with Business Expectations for Digital Transformation

How Business Agility & Employee Experience Help Achieve Digital Transformation 
 

Businesses are shifting towards a digital economy where continuous innovation, unified teams, and rich user experience play a big part¹. Although a large number of organizations believe IT to be crucial for their digital transformation, many underestimate the use of ITSM, self-help, and knowledge management technologies when achieving it².  

This complimentary study outlines the challenges organizations face when trying to adopt a digital transformation strategy, and how knowledge plays a critical role in improving the overall employee experience.     

This research study highlights: 

• Key points on what organizations expect from digital transformation  

• The importance of knowledge management and self-help technologies to employee experience 
• Actionable recommendations on aligning IT strategies with business expectations  

Download this complimentary research study to better understand how your organization can bring IT and the business closer together. 

^1,2  IDC InfoBrief sponsored by EasyVista, Aligning IT Strategies with Business Expectations for Digital Transformation, October 2018