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In this new "digital" normal, enterprises need new capabilities for resilience, speed to market, embedded intelligence, and innovation.
More than 60% of organizations are shifting or increasing their technology spend to pivot their businesses to the digital future. This presents a unique opportunity to IT and business leaders to modernize and reset their service management strategies with modern capabilities such as automation, integration, cloud-like business model, simplicity, and intelligence.
New research from IDC shows that modern service management helps elevate self-service, user experience, proactive remediation, reliability, and data-driven management. This in turn can help organizations speed up the business value they deliver such as empowered employees, faster IT resolution, better security and governance.
This 45-minute webinar highlights the hallmarks of modern service management such as automation, intelligence, and value-based business outcomes, and includes insight from two IDC analysts as they discuss: