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How Modern Service Management Can Reignite Your Business for Service Delivery Success


In this new "digital" normal, enterprises need new capabilities for resilience, speed to market, embedded intelligence, and innovation. 

More than 60% of organizations are shifting or increasing their technology spend to pivot their businesses to the digital future. This presents a unique opportunity to IT and business leaders to modernize and reset their service management strategies with modern capabilities such as automation, integration, cloud-like business model, simplicity, and intelligence.

New research from IDC shows that modern service management helps elevate self-service, user experience, proactive remediation, reliability, and data-driven management. This in turn can help organizations speed up the business value they deliver such as empowered employees, faster IT resolution, better security and governance.

This 45-minute webinar highlights the hallmarks of modern service management such as automation, intelligence, and value-based business outcomes, and includes insight from two IDC analysts as they discuss: 

  • The trends and priorities of digital enterprises in the new normal
  • How these trends are adding pressure to service teams
  • Urgency for a service management reset


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