Incident Management
Problem Management
Change Management
Request Fullfillment
Service Level Management
Knowledge Management
Service Asset & Configuration Management
Self-Service
IT Financial Management
Remote Support/Control
Background System Management
IT Process Automation
Incident Management Automation
Software Deployment
Cloud Service
Pricing
Free Trial
Deploy and Monitor
Alerts & Notifications
IT Health Status
Real-Time Dashboards
AIOps
Reports
Hypervision
Mobile App
Integrations
Looking to learn about all things ITSM, ESM, Self-Service, Knowledge Management, AI, and more? We've got you covered.
We’re committed to providing resources that help you address all of your ITSM software needs.
Stay up to date on our latest ITSM, ITOM or ESM webinars and events now
In this new "digital" normal, enterprises need new capabilities for resilience, speed to market, embedded intelligence, and innovation.
More than 60% of organizations are shifting or increasing their technology spend to pivot their businesses to the digital future. This presents a unique opportunity to IT and business leaders to modernize and reset their service management strategies with modern capabilities such as automation, integration, cloud-like business model, simplicity, and intelligence.
New research from IDC shows that modern service management helps elevate self-service, user experience, proactive remediation, reliability, and data-driven management. This in turn can help organizations speed up the business value they deliver such as empowered employees, faster IT resolution, better security and governance.
This 45-minute webinar highlights the hallmarks of modern service management such as automation, intelligence, and value-based business outcomes, and includes insight from two IDC analysts as they discuss: