Search

EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

Goverlan Reach

Harness the power of self healing end-to-end proactive service management with our process automation technology.

ServiceNav

Proactively prevent downtime with our proven AIOps for a 360-degree remote monitoring experience.

GUIDE:

5 Essential Steps to Modernize Your Service Desk

Our Blog

Looking to learn about all things ITSM, ESM, Self-Service, Knowledge Management, AI, and more? We've got you covered.

Resource Center

We’re committed to providing resources that help you address all of your ITSM software needs.

The Latest on EV

Stay up to date on the latest news and events for EasyVista.

Webinar

How to Create a Next-Generation Service Desk to Meet Business Demand

 

It’s no secret that organizations are rapidly increasing their reliance on technology, from digitalization and digital transformation to expanded adoption of collaboration technologies and working from anywhere. 

As a result of this rapid digital transformation, a one-size-fits-all approach to service management doesn’t work. Traditional approaches to service management must evolve and modernize, incorporating next-generation service management that features the right mix of methodologies, tools, and technologies to meet the demands of tomorrow’s organization.

What does this mean for the service desk? Just as service management has had to evolve, service desks must evolve as well.

While many service desks have evolved beyond offering limited engagement channels or with the introduction of technologies such as chatbots and automation, the next-generation service desk goes a step further.

In this webinar, industry expert Doug Tedder shares:  

  • The must-have tools for the service desk of the future 
  • The differences between the service desk of tomorrow and previous generations 
  • How to evolve without a negative customer impact 
  • And more!

Watch the Replay