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EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

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5 Steps to Reduce Service Desk Call Volume

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EV Self Help

EV Self Help employs an innovative approach to creating and providing access to knowledge that improves engagement with employees and customers.

Going beyond what a traditional knowledge base allows, EV Self Help uses intelligent knowledge flows that are dynamic and configured to take into account any number of variables. These flows allow users to interact with knowledge the same way they would interact with a human – with Q&A or more conversational decision-making.

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Explore the Benefits of EV Self Help:

  • Reduce tier-1 calls by 30%
  • Improve time-to-resolution time by 20% and reduce TCO
  • Reduce knowledge creation time by 90%

Request a demo of EV Self Help with one of our experts by filling out the form to the right.

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