HDI Trend Report:
Self-Help Matters
Increasing Self-Service Adoption, User Satisfaction,
and Knowledge Success
Go beyond the limits of your traditional knowledge base
Support centers keep hearing that “customers would rather help themselves than contact you.” Yet, when your users are provided a knowledge base, it's often ignored or not used at all. So what can you do to get employees and customers to help themselves?
In this HDI quick-start guide, you will learn:
- Why traditional user-facing knowledge is failing today
- The steps you can take to make your knowledge base better with self-help
- How to implement a self-help strategy with the right tools
Download this HDI report and start planning your path to ensure self-help success!
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