Service Level Management
Service Asset & Configuration Management
IT Financial Management
Background System Management
IT Process Automation
Incident Management Automation
Deploy and Monitor
Alerts & Notifications
IT Health Status
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Support centers keep hearing that “customers would rather help themselves than contact you.” Yet, when your users are provided a knowledge base, it's often ignored or not used at all. So what can you do to get employees and customers to help themselves?
In this HDI quick-start guide, you will learn:
Download this HDI report and start planning your path to ensure self-help success!