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EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

E-Book

5 Steps to Reduce Service Desk Call Volume

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HDI Trend Report:
Self-Help Matters

Increasing Self-Service Adoption, User Satisfaction,
and Knowledge Success

HDI Self-Help Matters

Go beyond the limits of your traditional knowledge base

Support centers keep hearing that “customers would rather help themselves than contact you.” Yet, when your users are provided a knowledge base, it's often ignored or not used at all. So what can you do to get employees and customers to help themselves?

In this HDI quick-start guide, you will learn:

  • Why traditional user-facing knowledge is failing today
  • The steps you can take to make your knowledge base better with self-help
  • How to implement a self-help strategy with the right tools


Download this HDI report and start planning your path to ensure self-help success!

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