Our Blog

Looking to learn about all things ITSM, ESM, Self-Service, Knowledge Management, AI, and more? We've got you covered.

Resource Center

We’re committed to providing resources that help you address all of your ITSM software needs.

Webinars & Events

Stay up to date on our latest ITSM, ITOM or ESM webinars and events now

HDI Trend Report:
Self-Help Matters

Increasing Self-Service Adoption, User Satisfaction,
and Knowledge Success

HDI Self-Help Matters

Go beyond the limits of your traditional knowledge base

Support centers keep hearing that “customers would rather help themselves than contact you.” Yet, when your users are provided a knowledge base, it's often ignored or not used at all. So what can you do to get employees and customers to help themselves?

In this HDI quick-start guide, you will learn:

  • Why traditional user-facing knowledge is failing today
  • The steps you can take to make your knowledge base better with self-help
  • How to implement a self-help strategy with the right tools

Download this HDI report and start planning your path to ensure self-help success!


Download the Report