Shift-Left ROI Calculation Worksheet

How much money can a shift-left strategy save your service desk? 

A shift-left strategy can address your organization's need to decrease the costs of supporting employees and customers while increasing satisfaction¹. It involves moving work from higher levels of support toward Level 1, and moving repetitive work out of Level 1 into self-help.

The question is, how can your organization benefit from self-help technology?

This worksheet walks you through the calculation of what savings your organization can potentially see with a successful shift-left strategy, including:

• How many tickets you can expect to be shifted to level-0 support
• Your monthly cost savings per month, including the cost of self-help technology
• Your net savings per year with a shift-left strategy

Get started and download this shift-left ROI calculation worksheet!

^{1 The ROI of Shift-Left: Optimizing Service Desk Costs with Self-Help, HDI, EasyVista, December 2019}