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Giving customers a memorable experience is increasingly important. However, when call volume is rising and requests are backing up, providing excellent service means thinking outside of the box and utilizing Self Help technology.
Using intelligent automation and an intuitive knowledge management database, EasyVista’s Self Help solution offers an omnichannel platform to enable and empower users to solve their own problems. This can lead to faster ticket resolution and even ticket deflection while providing customers with a personalized experience.
Watch this 30-minute demo where an EasyVista expert provides an introduction to EasyVista’s Self Help technology and shares critical information on EasyVista’s self-service technology, including: