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How to Increase Customer Satisfaction and Reduce Call Volume with Self Help

Giving customers a memorable experience is increasingly important. However, when call volume is rising and requests are backing up, providing excellent service means thinking outside of the box and utilizing Self Help technology.

Using intelligent automation and an intuitive knowledge management database, EasyVista’s Self Help solution offers an omnichannel platform to enable and empower users to solve their own problems. This can lead to faster ticket resolution and even ticket deflection while providing customers with a personalized experience.

Watch this 30-minute demo where an EasyVista expert provides an introduction to EasyVista’s Self Help technology and shares critical information on EasyVista’s self-service technology, including:

  • EV Self Help - deflect calls, increase user satisfaction and ultimately save money using EasyVista’s next gen, omni-channel knowledge management solution
  • EV Service Bots - guide users to a solution intuitively wherever they are, in a self-service portal, using a mobile device, logged into MS Teams etc.
  • EV Self Help Studio - build or import content codelessly, quickly and easily using the simple yet powerful Self Help Studio

Watch the Replay