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EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

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30-Minute Demo

How to Maximize the Customer Experience and Cost Optimization through Self-Service

 

The goal of any customer service organization is to provide world class customer service, but most customer service organizations are also tasked with keeping costs down despite continually rising ticket volumes.

So how can organizations achieve both these goals while adapting to organizational changes created by the global pandemic?  

Watch this 30-minute demo to learn strategies on how to accomplish these goals in your own environment. You will learn how to:  

  • Establish the appropriate business outcomes  
  • Provide a multichannel experience with virtual agents, chatbots and integrations  
  • Maximize employee engagement by focusing on a world class user experience  
  • Break down the knowledge silos within your organization  
  • Report on metrics that matter 

Watch the Replay