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Webinar Replay!

3-Episode Webinar, Reaping The Rewards Of Automation And Experience Management With Barclay Rae

September 13th, October 11th, and November 22nd 11 AM EST | 16:00 GMT

EasyVista is excited to present our 3-Episode Webinar, featuring three 45-minute sessions designed to provide context and practical guidance for service management professionals, on improvement and readiness to meet new challenges. What you will learn:

Episode 1 - What Are The Basics Of Good Service Management Practice?  September 13th, 2023 (11 AM to 11:45 AM EST, 16:00 to 16:45 GMT) 

  • Foundation Essentials - core service management elements and performance metrics and analysis
  • Transformation Dynamics - integration with DevOps, SRE, AI and change enablement's role
  • Future Proof Strategies - merging tradition with experience management and unleashing AI for service excellence

Episode 2 - What Are The Opportunities? What’s Stopping Us? October 11th, 2023 (11 AM to 11:45 AM EST, 16:00 to 16:45 GMT)

  • ITSM Challenges & Opportunities - ups and downs of IT Service Management (ITSM), showcasing its potential benefits and obstacles
  • Comprehensive Topics - covers XLAs, Experience Management, DEX, AI, Journey Mapping, and more
  • Enhancing Service Management - emphasize user satisfaction, customer experience, and the impact of AI, automation, and data analysis on service management

Episode 3 - Bringing It All Together For Success. November 22nd, 2023 (11 AM to 11:45 AM EST, 16:00 to 16:45 GMT) 

  • ITSM Fundamentals - understanding the core principles that underpin effective service operations
  • New Tech Opportunities - demonstrate how to merge established techniques with innovative technologies
  • Practical Experience - navigate through options, challenges, and valuable tips drawn from proven practices, fostering sustainable and efficient service management

Watch The Replay