7 Tips for Getting Knowledge Management Right for Self-Service

Nearly all organizations know the opportunities and benefits of effective knowledge management, yet many still struggle to achieve long-term ROI.  Knowledge management initiatives can be difficult, and your organization may be facing numerous challenges when it comes to people, processes, technology, and the overall culture in your organization.

To help you, EasyVista is teaming up with ITSM industry expert and analyst, Stephen Mann, in a 45-minute webinar to show you how to effectively create the best possible knowledge management environment for self-service success.

Whether your organization is looking to start delivering powerful self-help to your employees, or if you need to improve your outdated service desk's knowledge management capabilities, this webinar will give you the information you need to get knowledge management right. In this webinar, you will:

In this webinar, you will:

• Learn about the current state of knowledge management in IT support
  
• Understand what commonly goes wrong in knowledge management implementations
• Discover 7 tips for (finally) getting knowledge management right
  
• Explore how EasyVista customers use self-help technology to capture, deliver, and measure knowledge in a new way
  
  
  

Speakers:
Stephen Mann Principal Analyst ITSM.tools	Evan Carlson VP, Business Development & Strategy, EasyVista