Nearly all organizations know the opportunities and benefits of effective service desk knowledge management, yet many still struggle to achieve long-term ROI. Knowledge management initiatives can be difficult, and your organization may be facing numerous challenges when it comes to people, processes, technology, and the overall culture in your organization.
To help you, EasyVista teamed up with ITSM industry leader and analyst, Stephen Mann, in a 45-minute webinar to show you how to effectively create the best possible knowledge management environment for self-service success.
Whether your organization is looking to start delivering powerful self-help to your employees, or if you need to improve your outdated service desk's knowledge management capabilities, this webinar will give you the information you need to get knowledge management right.
In this webinar, you will:
- Learn about the current state of service desk knowledge management in IT support
- Understand what commonly goes wrong in service desk knowledge management implementations
- Discover 7 tips for (finally) getting service desk knowledge management right
- Explore how EasyVista customers use self-help technology to capture, deliver, and measure knowledge in a new way
| Speakers: | |
 Stephen Mann  Principal Analyst ITSM.tools |
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