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Katie McKenna | September 28, 2017

EasyVista & EMA Explore What’s Next in ITSM & End-User Support [Webinar]

In the technology world, we’re always asking the same question: What’s next?

This is true whether we’re discussing the recent Apple iPhone X announcement or cloud security best practices. We naturally want to rise to that next level to set ourselves up for success and ITSM is no different.

ITSM has become an axis of innovation, acting as a unifying hub across all of IT. To keep pace and better support end-users, ITSM roles are evolving, becoming increasingly more strategic so IT teams can focus on user experience, automation and so much more (Get the free EMA research on this here).

So what’s next in ITSM? How are ITSM roles adapting to the latest challenges and requirements? And how can we provide a better experience for  our end-users in the digital age? Dennis Drogseth, EMA’s VP of research, joins EasyVista’s CMO, John Prestridge, on a live webinar to discuss service management trends in automation, self-service, mobility, analytics, and cognitive services.

Tune in for insights into next-generation ITSM trends and best practices on topics such as:

  • Why ITSM is a “hub of innovation” and how that impacts what’s expected of IT teams
  • How a multi-dimensional approach to end-user support can strengthen user experience
  • The secret to improving responsiveness for both IT staff and end-user service customers
  • Defining a new era of self-service with service catalogs, knowledge management, self-help, & AI

Transforming End-User Support with Next-Generation IT Service Management

Wednesday, October 4, 2017
10 am PT / 1 pm ET
Watch the Replay!

Learn more about this upcoming webinar

Check out Dennis Drogseth’s latest blog for a more detailed look at what he’ll be discussing: Transforming End-User Support – What Does It Mean and What Is It Really About?

Join in via social

We’ll be live tweeting along with the webinar! Be part of the conversation on the future of ITSM by using the official hashtag: #NextGenITSM.

Can’t wait to see you there!

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Katie McKenna

Katie McKenna enjoys learning and sharing all things ITSM, IoT, SaaS, and IT Consumerization. She is also an avid reader, pizza enthusiast, and horror movie lover.