EasyVista & EMA Explore What’s Next in ITSM & End-User Support [Webinar]
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In the technology world, we’re always asking the same question: What’s next?
This is true whether we’re discussing the recent Apple iPhone X announcement or cloud security best practices. We naturally want to rise to that next level to set ourselves up for success and ITSM is no different.
ITSM has become an axis of innovation, acting as a unifying hub across all of IT. To keep pace and better support end-users, ITSM roles are evolving, becoming increasingly more strategic so IT teams can focus on user experience, automation and so much more (Get the free EMA research on this here).
So what’s next in ITSM? How are ITSM roles adapting to the latest challenges and requirements? And how can we provide a better experience for our end-users in the digital age? Dennis Drogseth, EMA’s VP of research, joins EasyVista’s CMO, John Prestridge, on a live webinar to discuss service management trends in automation, self-service, mobility, analytics, and cognitive services.
Tune in for insights into next-generation ITSM trends and best practices on topics such as:
Why ITSM is a “hub of innovation” and how that impacts what’s expected of IT teams
How a multi-dimensional approach to end-user support can strengthen user experience
The secret to improving responsiveness for both IT staff and end-user service customers
Defining a new era of self-service with service catalogs, knowledge management, self-help, & AI
Transforming End-User Support with Next-Generation IT Service Management
Katie McKenna is the Digital Marketing Manager at EasyVista, managing all aspects of social media and the company’s web presence. She enjoys learning and sharing all things ITSM, IoT, SaaS, and IT Consumerization. Katie is also an avid reader, pizza enthusiast, and horror movie lover. Follow Katie’s latest tweets on EasyVista and industry news at @EasyVista.
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