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Transforming End-User Support with Next-Generation IT Service Management

Leading IT analysts from Enterprise Management Associates (EMA) and EasyVista discuss how ITSM roles are evolving via this on-demand webinar.

Dennis Drogseth, EMA’s VP of research, along with EasyVista’s CMO, John Prestridge, reveal new research that shows how ITSM professionals are expected to be more strategic, accomplishing MORE with LESS.

During this on-demand webinar, the two experts cover overall trends in ITSM – why it’s on the rise and what’s expected of teams, why UX is important for integrated ITSM ops, how mobility enables improved levels of responsiveness for IT staff and end-user service customers, along with defining a new era of self-service: service catalogs, knowledge management, self-help and AI.

The two experts also explored unique trends in:

  • Automation
  • Self-Service
  • Mobility
  • Analytics
  • Cognitive services

Please complete the form to watch the on-demand webinar.

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