Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.
Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.
IT Service Management
IT Asset Management
IT Financial Management
Change & Release Management
Intelligent Knowledge Management
Service Asset & Configuration Management (CMDB)
IT service management has had a bad rap – being viewed as reactive, inefficient or outdated. But according to a recent study done by Enterprise Management Associates (EMA™), that couldn’t be more far from the truth.
Based on a survey EMA conducted with nearly 300 companies, ITSM is a hub of innovation, unifying IT across many silos. ITSM technologies and roles are evolving. This report captures the “next-generation ITSM” phenomenon by looking at ITSM from many dimensions.