A growing number of organizations are evaluating the best way to deliver relevant knowledge to customers for an effective and positive customer service experience – even during the COVID-19 crisis.
With more teams going remote and more knowledge being shared, how does your organization focus on getting the most relevant content and knowledge to the customers who need it most?
Download this Gartner report where we believe you will learn the following and more:
Learn how to deliver the most relevant content and knowledge to customers to create a positive, effective customer service experience.
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1 Gartner, Gartner Report: Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service, Kraus Drew, et. al, 5 December 2019
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