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GARTNER REPORT

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

Knowledge is Key for a Seamless Customer Support Experience

A growing number of organizations are evaluating the best way to deliver relevant knowledge to customers for an effective and positive customer service experience – even during the COVID-19 crisis.

With more teams going remote and more knowledge being shared, how does your organization focus on getting the most relevant content and knowledge to the customers who need it most?

Download this Gartner report where we believe you will learn the following and more:

  • Implementing user-centric thinking to understand the customer’s knowledge goals
  • Increasing information consistency and ease-of-access with a guided servicing experience
  • Selecting knowledge management solutions with an omnichannel strategy, including a virtual customer assistant and content contextualization

Learn how to deliver the most relevant content and knowledge to customers to create a positive, effective customer service experience.

Get your complimentary copy of the report today!

1 Gartner, Gartner Report: Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service, Kraus Drew, et. al, 5 December 2019

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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