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IT Service Management
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Change & Release Management
Intelligent Knowledge Management
Service Asset & Configuration Management (CMDB)
Today’s employees anticipate more consumer-like support, and in order for self-service to provide true value to the business, organizations should focus on improving and adapting IT self-service to match employee expectations.
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After reading this report, we believe you will know how to effectively design IT self-service in a way that provides value to both your employees and the business.
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Gartner, Design IT Self-Service for the Business Consumer, Chris Matchett, 4 October 2017