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You’re getting more calls to the IT service desk as more employees shift to teleworking, but you can’t get more resources to manage the workload. With the increase in service desk requests, it can be difficult to keep your head above water. So, what can you do?
According to Gartner, “To address the demands of digital business, IT service desks must reduce the number of simple and repeatable incidents and service requests they process manually. I&O leaders must learn how to "shift left" incidents and service requests using an eliminate, automate or leverage approach.”1
In this Gartner report, we believe you will learn how your service desk can:
Make your IT team’s transition to supporting remote workers easier and download the Gartner report today.
1 Gartner, 3 Simple Ways IT Service Desks Should Handle Incidents and Requests, Chris Matchett, Refreshed 5 August 2019, Published 5 March 2018
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