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3 Simple Ways IT Service Desks Should Handle Incidents and Requests

The workforce is remote, how is your service desk keeping up?

You’re getting more calls to the IT service desk as more employees shift to teleworking, but you can’t get more resources to manage the workload. With the increase in service desk requests, it can be difficult to keep your head above water. So, what can you do?  

According to Gartner, To address the demands of digital business, IT service desks must reduce the number of simple and repeatable incidents and service requests they process manually. I&O leaders must learn how to "shift left" incidents and service requests using an eliminate, automate or leverage approach.1  

In this Gartner report, we believe you will learn how your service desk can: 

  • Eliminate low-value, avoidable issues and requests common in a remote workforce
  • Automate and simplify important issues and requests that cannot be avoided
  • Leverage high-value interactions within the IT Service Desk

Make your IT team’s transition to supporting remote workers easier and download the Gartner report today.

1 Gartner, 3 Simple Ways IT Service Desks Should Handle Incidents and Requests, Chris Matchett, Refreshed 5 August 2019, Published 5 March 2018

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Download the Report