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Automation is on the rise, and even the most budget-conscious IT leaders have increased spending on new tools to mitigate the challenges of a post-pandemic landscape.
However, increased spending on tools and add-ons do not always equate to better results. In fact, “through 2023, I&O leaders will overspend by $750 million on buying unused features of ITSM tools, up from $600 million in 2019”1.
It’s time to ask yourself: Are you overspending on unused ITSM tools? At the same time, are your automation efforts failing to support and leverage information from your human team?
Download Gartner’s report, Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices, and learn how to build a solid foundation for AITSM efforts and optimize ITSM processes before buying new ITSM tools.
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1 Gartner, Gartner Report: Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices, Christ Matchett, 21 September 2020
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