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GARTNER REPORT

Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices

Are you overspending on unused tools?  

Automation is on the rise, and even the most budget-conscious IT leaders have increased spending on new tools to mitigate the challenges of a post-pandemic landscape.

However, increased spending on tools and add-ons do not always equate to better results. In fact, “through 2023, I&O leaders will overspend by $750 million on buying unused features of ITSM tools, up from $600 million in 2019”1.

It’s time to ask yourself: Are you overspending on unused ITSM tools? At the same time, are your automation efforts failing to support and leverage information from your human team?

Download Gartner’s report, Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices, and learn how to build a solid foundation for AITSM efforts and optimize ITSM processes before buying new ITSM tools.

We believe this report will address:

  • The four domains of AITSM
  • How to build a foundation for successful automation strategies
  • Ways to prevent overspending by evaluating ITSM tools, maturity, and capabilities
  • Why to use existing tools to gather cognitive connections from human agents to leverage in an automated environment


Get your complimentary copy of the report today!

1 Gartner, Gartner Report: Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices, Christ Matchett, 21 September 2020
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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