Gartner predicts that “conversational interfaces like those manifested by chatbots, virtual assistants and other chat-based interfaces are rapidly being adopted by the enterprise.”1 So how can organizations achieve success with these conversational platforms?
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This report will help you understand how to design and implement conversational experiences that will meet user expectations.
Offering more intelligent solutions is the first step in adopting conversational platforms that support your organization. Look beyond the technology and start thinking about the implementation and design of these agent interfaces to achieve success.
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1 Gartner, Gartner Report: Designing Conversational Experiences for Chatbots and Virtual Assistants, Magnus Revang, 16 July 2019
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