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GARTNER REPORT

Designing Conversational Experiences for Chatbots and Virtual Assistants

Are you ready for chatbots?

Gartner predicts that “conversational interfaces like those manifested by chatbots, virtual assistants and other chat-based interfaces are rapidly being adopted by the enterprise.”1 So how can organizations achieve success with these conversational platforms?

Download this Gartner report where you will learn more about:

  • Creating a user-friendly personality for your chatbot or virtual assistant
  • Implementing the four big workstreams to create a good conversational experience
  • Adapting a new design approach to improve user intent and the user experience

This report will help you understand how to design and implement conversational experiences that will meet user expectations.

Offering more intelligent solutions is the first step in adopting conversational platforms that support your organization. Look beyond the technology and start thinking about the implementation and design of these agent interfaces to achieve success.

Get your complimentary copy of the report today!


1 Gartner, Gartner Report: Designing Conversational Experiences for Chatbots and Virtual Assistants, Magnus Revang, 16 July 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Download the Report