Remote Support
Secure and regulated environments or government agencies under the stringent effects of HSPD-12 and FIPS201 compliances may be required use multi-factor authentication to access network infrastructure. For most, that means providing a form of physical authentication such as a Common Access Card (CAC) or Public Identity Verification (PIV) card for logging into computers and accessing network resources.
This presents a challenge to challenge to IT support staff needing to access to support remote machines as it may require a desk-side visit.
The use of alternate credentials within a remote administration tool is also lost if the solution does not support smart cards and smart card redirection
Remote management tasks such as Active Directory account management, software distribution or computer power management actions can be executed with smart card credentials using EV Reach.
Remote control solutions are commonly used tools to assist a remote user or to remote administer a server. Without the ability to remotely authenticate on a computer, a remote control solution becomes inoperable. Microsoft RDP provides basic smart card redirection support, however, it forces exclusive access to the client session making it more challenging to support your end users.
EV Reach Remote Control Full Edition allows you to redirect your local smart card credentials onto remote systems during a live remote control sessions.
EV Reach Remote Control allows you to redirect your locally inserted PIV / CAC card to the remote machine providing proper credentials to the remote system.
