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ITSM Implementation Package

EasyStart for EasyVista Service Manager

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This 6-week implementation package is the perfect solution for organizations with a limited budget or tight timelines that need to achieve rapid ROI without sacrificing the ability to build out a robust, fully integrated ITSM solution.

Implementing with EasyStart for Service Manager doesn’t limit the ability to expand the EasyVista solution. The package lays the foundation on which organizations can build a complete solution for the enterprise.

What is EasyStart for Service Manager?

EasyStart is a fixed-price, fixed-scope option to get EasyVista Service Manager installed, configured, and live quickly for your organization. It’s an out-of-the-box solution that includes standard Incident, Request, and a Self-Service portal for internal service desks. The EasyStart package also includes EV Foundations, which provides full documentation for each of the in-scope processes, plus access to ITIL 4 Foundations and other courses at no additional cost.  Add-on options are available for Asset, Knowledge and Change processes.

EasyStart Base Package

  • SaaS production instance setup in CMC 
  • Incident Management module
  • Request Fulfillment module
  • Self-Service portal
  • Integrations with AD to pull employee data and email to auto-create incidents
  • Four-day hands-on system admin training course
  • Service Desk agent training on use of the system
  • SafetyNet support handoff

Add-On Packages

Asset & Knowledge Management Package

  • Asset Management module
  • Knowledge Management module
  • Integration with SCCM or similar to pull-in workstation data

Change Management Package

  • Change Management Module


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EV SM EasyStart Tiles NEWER

Additional Services

We provide a wide range of services to help get up and running quickly, from moving you into the cloud to assessing your current environment for improvements – whatever it is, we're here to help!

EasyVista Assessment

The EasyVista Assessment is a detailed assessment of the technical environment, system design, and business intelligence of your Service Manager implementation, while reviewing how the system is used by your user community.

Multi-Point System Health Check

The multi-point system health check is a review between the EasyVista Professional Services team and your System Administrators of the current configuration to identify any areas that are misconfigured or could be improved.

Multi-Point Process Health Check

The multi-point process health check for a single process to review. For example, an ITIL expert will complete a full review of system processes for Service Catalog.

On-Premises Monitoring & Diagnostics

This service provides a monitoring tool used to capture and diagnose system performance issues in your environment.

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