ITSM Implementation Package

What is EasyStart for Service Manager?

EasyStart is a fixed-price, fixed-scope option to get EasyVista Service Manager installed, configured, and live quickly for your organization. It’s an out-of-the-box solution that includes standard Incident, Request, and a Self-Service portal for internal service desks. The EasyStart package also includes EV Foundations, which provides full documentation for each of the in-scope processes, plus access to ITIL 4 Foundations and other courses at no additional cost.  Add-on options are available for Asset, Knowledge and Change processes.

EasyStart Base Package

• SaaS production instance setup in CMC 
• Incident Management module
• Request Fulfillment module
• Self-Service portal
• Integrations with AD to pull employee data and email to auto-create incidents
• Four-day hands-on system admin training course
• Service Desk agent training on use of the system
• SafetyNet support handoff

Add-On Packages

Asset & Knowledge Management Package

• Asset Management module
• Knowledge Management module
• Integration with SCCM or similar to pull-in workstation data

Change Management Package

• Change Management Module
  

6-Week Onboarding Plan