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EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

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Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

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EasyStart for Service Manager & Self Help

Implementation Package for the Complete EasyVista Platform

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This 9-week implementation package is the perfect solution for organizations with a limited budget or tight timelines that need to achieve rapid ROI without sacrificing the ability to build out a robust, fully integrated ITSM, Knowledge Management, and Self-Service solution.

The EasyStart solution includes EV Foundations, which provides full documentation for each of the in-scope processes, plus access to ITIL 4 Foundations and other courses at no additional cost.

What is EasyStart for Service Manager & Self Help?

EasyStart is a fixed-price, fixed-scope option to get EasyVista Service Manager and Self Help installed, configured, and live quickly.  The package includes the onboarding of your IT staff on the basic functionality of both products. 

EasyStart Base Package

EasyVista Service Manager

  • Hosted instance setup in EasyVista’s datacenter
  • Incident Management module
  • Request Fulfillment module
  • Self-Service portal
  • Integrations with AD to pull employee data and email to auto-create incidents
  • Process owner training, a two-hour class covering basic system usage
  • Four-day hands-on system admin training course
  • Service Desk agent training on use of the system
  • EV Foundations process documents &
    ITIL training

EasyVista Self Help

  • Hosted instance setup in EasyVista’s datacenter
  • Two-day hands-on system admin class
  • Discovery & requirements workshop
  • Integrations with Service Manager, AD and/or SSO for interaction with Service Manager and authentication
  • Configure and test top 10 knowledge flows
  • SafetyNet support hand-off

Add-On Packages

EasyVista Service Manager

Asset & Knowledge Management Package

  • Asset Management module
  • Knowledge Management module
  • Integration with SCCM or similar to pull-in workstation data

Change Management Package

  • Change Management module

EasyVista Self Help

Advanced Integration

  • Additional design workshop
  • One integration to a third-party system
  • Configure and test advanced knowledge flows

Advanced Training

  • Additional system admin training covering advanced topics

Bulk Knowledge Creation

  • Create large numbers of knowledge flows quickly & economically

Third-Party ITSM Integration

  • Integrate with a supported ITSM solution


9-Week Timeline

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EV SM SH Implementation Tiles NEW

 

Additional Services

We provide a wide range of services to help get up and running quickly, from moving you into the cloud to assessing your current environment for improvements – whatever it is, we're here to help!

EasyVista Assessment

The EasyVista Assessment is a detailed assessment of the technical environment, system design, and business intelligence of your Service Manager implementation, while reviewing how the system is used by your user community.

Multi-Point System Health Check

The multi-point system health check is a review between the EasyVista Professional Services team and your System Administrators of the current configuration to identify any areas that are misconfigured or could be improved.

Multi-Point Process Health Check

The multi-point process health check for a single process to review. For example, an ITIL expert will complete a full review of system processes for Service Catalog.

On-Premises Monitoring & Diagnostics

This service provides a monitoring tool used to capture and diagnose system performance issues in your environment.

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What else can EasyVista do for your business?

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