Service Level Management
Service Asset and Configuration Management
IT Financial Management
Background System Management
IT Process Automation
Incident Management Automation
Deploy and Monitor
Alerts and Notifications
IT Health Status
Digital Experience Monitoring
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This 6-week implementation package is the perfect solution for organizations with a limited budget or tight timelines that need to achieve rapid ROI without sacrificing the ability to build out a robust, fully integrated self-service and knowledge management solution.
EasyStart is a fixed-price, fixed-scope option to get EasyVista Self Help installed, configured, and live quickly. The package includes the onboarding of your IT staff on the basic functionality of EasyVista Self Help so they can actively participate in design workshops and can configure knowledge flows on their own. EasyVista works with your team to identify the top ten knowledge flows and helps implement them. Add-ons are available for advanced training and advanced integrations.
We provide a wide range of services to help get up and running quickly, from moving you into the cloud to assessing your current environment for improvements – whatever it is, we're here to help!
The EasyVista Assessment is a detailed assessment of the technical environment, system design, and business intelligence of your Service Manager implementation, while reviewing how the system is used by your user community.
The multi-point system health check is a review between the EasyVista Professional Services team and your System Administrators of the current configuration to identify any areas that are misconfigured or could be improved.
The multi-point process health check for a single process to review. For example, an ITIL expert will complete a full review of system processes for Service Catalog.
This service provides a monitoring tool used to capture and diagnose system performance issues in your environment.