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Krista Lyons | October 20, 2020

EasyVista 2020 Customer Conference: That’s a Wrap for North America!

EV Connect 2020, EasyVista’s annual customer conference went virtual this year. Focused on reshaping service delivery for today’s digital world, the day-long conference safely met customers in their favorite comfy chair, kitchen table, or workspace.

Designed specifically to help customers get the most out of EasyVista’s software, the virtual summit showcased the resiliency of IT and customer support organizations during critical and shifting times. Attendees were invited to choose two tracks of 10 breakout sessions and the general session. The event also featured a panel, customer use cases, and an invitation for one-on-one guidance from EasyVista’s experts.

During EV Connect, EasyVista debuted the latest product update release: Autumn 2020. This release delivers enhanced reporting capabilities, simpler and faster guided implementation wizards, more flexible omnichannel communication options, and native integration with Salesforce Service Cloud. Combined, these enhancements help customers deliver and support best-in-class services in both enterprise and customer service environments.

EV Connect 2020: Reshaping Service Delivery for Today’s Digital World

Broken down into 45-minute sessions, the agenda was full of collaborative discussions, how-to's, technical trainings, and customer use cases to demonstrate how to transform critical service functions while still delivering value and improving customer experiences in today’s digital world.  

EV Connect aims to help customers network with other like-minded EasyVista peers, share their success stories and challenges, and learn through hands-on training with EV experts. Attendees also had the opportunity to learn about the latest EasyVista tools and technologies to achieve service transformation success including ITSM, micro apps, intelligent knowledge management, self-help, virtual agents, AI, and more.

The event brought together customer success stories, partner showcases and technical sessions with EV experts. To conclude the program, EasyVista customers joined ITSM evangelist Chris Chagnon for a panel discussion on how to create extraordinary IT service delivery opportunity during these unprecedented times. This session provided both a first-look at some of the things EasyVista customers have created, as well as insight into how they were able to use the platform to rapidly deploy these solutions to help their company reduce friction and maintain productivity.

EV Connect Panel

EV Connect Panel "Creating Extraordinary IT Service Delivery Opportunities in Unprecedented Times"

Customer Success Stories

This year, EasyVista customers put our product to use like never before as the pandemic shook up the way everyone works.

EasyVista customers Creighton University, Associated Press, the American Red Cross, VerisVisalign, and Pedernales Electric Cooperative, shared insights on their recent achievements focusing on how to maximize the value of the EasyVista platform. A few examples of our customers’ innovative uses of EasyVista range from using EV Service Manager to track Covid-19 related tickets, to helping employees submit HR requests.

Technical Sessions with Experts

The EV Tech Lab offered one-on-one sessions with EV technical experts and gave the opportunity for customers to share their experiences with peers. Happening the day before and after EV Connect, customers gained deep-dive sessions into the EasyVista platforms—EV Service Manager and EV Self Help—for customers to improve their skills and knowledge on the products as well as learn best practices in the core ITSM capabilities.

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2020 EV Connect Global Customer Conference

EV Connect 2020 will remain virtual in each region, with sessions in your preferred language and time zone. Future EV Connect Virtual events include:

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Krista Lyons

Krista Lyons is the Content Marketing Manager at EasyVista. She manages the EasyVista blog and social media channels. Lyons has a background in journalism and writing and has contributed to several publications prior to joining EasyVista. Lyons enjoys all things tech and has a passion for reading about artificial intelligence and robots.