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Gartner® Market Guide 2023 para plataformas de IT Service Management 

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Loïc Besnard | 27 Outubro 2023

Case Management Solutions

Increase Employee Productivity with Only One Platform 

Our cutting-edge case management solutions streamline processes, improve efficiency, and enhance the overall employee experience. Say goodbye to tedious manual tasks and hello to increased productivity and satisfaction. Empower your teams to deliver outstanding service, every time. Try our solutions today and see the difference they can make! 

Empower Your Team with a Seamless User Experience 

Say goodbye to frustration and hello to productivity! The right user experience can make all the difference in your enterprise service delivery. With a user-friendly interface and a focus on efficiency, your employees will have the tools they need to solve problems and access company services with ease, whenever and wherever they need them. Choose a user experience that puts the needs of your employees first. 

Unleash Employee Productivity  

Unlock the full potential of your employees with cutting-edge case management tools. Automated routing and flexible case creation streamline the resolution process, freeing up your team to focus on what matters most. With intelligent knowledge management and a unique, contextualized workspace, your agents will be able to tackle cases with ease -- improving productivity and satisfaction across all departments. 

Reduce Cost and Level Up Your Service with a Single Platform

Keep costs low and productivity high with a platform that adapts to your changing business needs, provides a user-friendly experience, and delivers rapid value with robust workflow capabilities. Invest in a service delivery platform that can support you as you reach new levels of success.

Effortless Service Delivery with an Intuitive Platform 

Streamline business support with our comprehensive platform. Self-service, virtual agents, and intelligent knowledge base solutions, all supported by a powerful request management system, make delivering services to your employees effortless. Upgrade to a smarter and more efficient way of working. 

HR Service Management 

Elevate employee satisfaction with the power of HR case management automation and an intelligent HR knowledge base. The EasyVista HR Service Management solution streamlines work across teams, making onboarding and off boarding a breeze. 

Empower your employees with anytime, anywhere access to HR services and give your HR staff the tools they need to provide top-notch service faster and more efficiently. With an all-in-one platform that's both user-friendly and easy to configure, HR service management has never been easier. 

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Facility Service Management 

Simplify work order management, maintenance tasks, and vehicle fleet management with EasyVista's Facilities Management solution. Give employees the power to report issues in real-time through a self-service portal, and automate delivery of requests with a codeless workflow studio. Proactively maintain your building and assets, manage contracts and services with ease, and keep your facilities team ahead of the game in the digital era. 

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Loïc Besnard

Loïc Besnard serves as Senior Director of Product Marketing and Head Technical Evangelist at EasyVista. Besnard served as Global Pre-Sales Director of EasyVista until January 2017. He joined EasyVista in 2009 and is responsible for EasyVista’s worldwide pre-sales engineering strategy. With over 15 years of experience in the IT industry and international technical sales, Besnard supports EasyVista’s growth, international development and technical sales operations.