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Professional Services

We're Here to Help You Succeed

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To help ensure that every customer gets the most from their investment with EasyVista, our professional services offerings are designed to provide flexibility and choice. Whether it’s onboarding, ongoing education or just getting the right help at the right time, EasyVista provides a range of options. 

Customer Training

See all upcoming training dates for 2023

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Fast & Fixed-Priced Implementations with EasyStart

EasyVista offers EasyStart packages for customers who are looking to implement EV Service Manager, EV Self Help, or both and have a limited budget or tight timelines. 

EasyStart for EV Service Manager

EasyStart for EV Self Help

EasyStart for Full EasyVista Platform

Consulting Services

Consulting Services with EasyAssist

EasyAssist is the perfect solution for organizations who require quick and cost-effective consulting services to enhance their current implementation with additional functionality. EasyAssist augments your own System Administration team by leveraging the expertise of certified EasyVista experts. We provide several packages based on your needs. 


Managed Services with Remote Administrator

EasyVista’s Managed Services (Remote Admin) is for organizations who require an administrator to maintain their EasyVista Service Manager platform. Whether it is short- or long-term, EasyVista provides several packages that can work for any organization.  



The Move2SaaS service is a specialized offering for On-Premise customers who want to move and take advantage of the EasyVista cloud offering.

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Process Implementations

Design, document and implement additional modules within your EasyVista environment with the help of our professional service team.

We provide packages for: 

  • Change Management
  • Configuration Management (CMDB)
  • Event Management,
  • IT Asset Management
  • Knowledge Management
  • Problem Management
  • Project Management
  • HR Onboarding / Onboarding Process

Micro App Implementations

Quickly deploy micro apps within your organization to support your business needs. Each implementation includes a design workshop, branding support, configuration and integration, knowledge transfer, and a fully developed portal, app, or dashboard. Bundle pricing is available for the following micro apps:  

  • Self-Service Portal
  • Service Desk KPI Dashboard
  • Basic or Pro Mobile Technician App
  • Geolocation App
  • Reservation Center App
  • Barcode Asset Scanning App

ITSM Consulting Services

EasyVista's approach is focused on a practical and fit-for-purpose, value-based strategy tailored to help your organization gain new perspectives and deliver better service to your customers. 

The areas of specific expertise for our consulting offerings include:

  • Strategy Design and Architecture
  • Vision to Measurements/OKRs/Organizational Alignment
  • Value Stream Mapping Facilitation
  • Customer Journey Mapping Framework
  • Process Design and Improvement
  • Best Practice Metrics Establishment, Maturity, and Evolution

Advanced Integration Packages

EasyVista can support you in advanced integrations with other tool, such as Jira and PowerBI. Contact your customer success manager for a scoping call.

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Additional Services

We provide a wide range of services to help get up and running quickly, from moving you into the cloud to assessing your current environment for improvements – whatever it is, we're here to help!

EasyStart for Service Manager

EasyStart for Service Manager a fixed-cost implementation for organizations who need to quickly and cost effectively implement the EasyVista Service Manager platform in the cloud.

EasyStart for Self Help

EasyStart for Self Help is a fixed-cost implementation for organizations who need to quickly and cost effectively implement EasyVista Self Help and integrate it with EasyVista Service Manager.

EasyVista Assessment

The EasyVista Assessment is a detailed assessment of the technical environment, system design, and business intelligence of your Service Manager implementation, while reviewing how the system is used by your user community.

Multi-Point System Health Check

The multi-point system health check is a review between the EasyVista Professional Services team and your System Administrators of the current configuration to identify any areas that are misconfigured or could be improved.

Multi-Point Process Health Check

The multi-point process health check for a single process to review. For example, an ITIL expert will complete a full review of system processes for Service Catalog.

On-Premises Monitoring & Diagnostics

This service provides a monitoring tool used to capture and diagnose system performance issues in your environment.

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Don't see what you're looking for? We'll scope something for you.

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What else can EasyVista do for your business?

Simplify IT Service Management

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Help Users Help Themselves

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Build People-Centric User Experiences

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