How to Meet End User Expectations in the Digital Era

How to Meet End User Expectations in the Digital Era Through Consumer-World Design, Customer Service, and Operations Best Practices

Webinar Date: Tuesday, June 27 at 2:00 PM ET

ITSM End User Expectations Webinar









In the consumer world, there are brands that are synonymous with amazing customer experiences. Whether it be Apple in design, Amazon in self-service, or IKEA in efficient operations, these companies offer many avenues for internal IT organizations to better support, and maybe even wow and delight, their customers. But it’s not a “nice to do” – employees now expect to receive their consumer-world experiences in the workplace, and why wouldn’t they?

Join Stephen Mann, Principal Analyst and Content Director at the ITSM-focused industry analyst firm and Chris Dunn, Global Director of Product Marketing at EasyVista on Tuesday, June 27th @ 2 p.m. ET/11 a.m. PT as they explore how to incorporate the principles of good design, fantastic customer service, and efficient processes to deliver a superior customer experience in the IT world.

In this webinar, Stephen and Chris will be examining:
•    How consumer-world experiences can be applied to IT
•    Self-Service benefits and tips for adoption
•    Knowledge Management best practices

This is a great opportunity to hear from industry experts as they explore the many ways to apply consumer-like practices to wow your users!