The idea of being a 'service broker' is not a paradigm shift. IT departments have always delivered services to the organization. But today the evolution is about moving from delivering services by managing technology to delivering integrated services to more rapidly meet the IT needs of your business units. In short, you transform to become more business focused with the underpinnings of the standards and best practices you've come to manage your IT optimally. Today, transforming is critical to your viability while disruption is upon you - users are demanding more access to more services. Customers are demanding ease of information. All eyes are on you to deliver, while you need to keep your systems secure. Download our ITIL Beyond IT white paper today to gain a clear perspective of how ITIL must live in today's world where business is more demanding and IT leaders must rise to the challenge.