Gartner Critical Capability Report

Gartner IT Service Support Management report


Gartner: Critical Capabilities for IT Service Support Management (ITSSM) Tools

The new report from Gartner, Critical Capabilities for ITSSM, is designed to help IT leaders, like yourself, develop a ‘short list’ from the industry’s leading vendors and then drill down into the technology that is right for your unique, evolving environment.

EasyVista is pleased to be included in the ITSSM report among other select technology partners in our industry. We hope this new research from top analyst Gartner will help you in achieving your service management goals.

Download this complimentary Gartner Critical Capabilities for IT Service Support Management (ITSSM) report and learn:
  • Gartner’s Key Findings, Recommendations and ‘What you need to know’
  • The 9 critical capabilities categories supporting 4 use cases to define your ITSSM needs
  • Gartner’s ratings on vendors and capabilities across these categories
  • How to navigate the shifting requirements in BI and Analytics
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.