Search

EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

Gartner Report

3 Simple Ways IT Service Desks Should Handle Incidents and Requests

Our Value Depends On Our Customers' Success

Learn more about how EasyVista partners with your company to deliver on ITSM goals.

Customer Resources

Support

Community

Wiki

Customer Success Stories

Our best stories have our customers in them

All Resources

We’re committed to providing resources that help you address all of your ITSM software needs.

Customer Stories

Case Studies

The Latest on EV

Stay up to date on the latest news and events for EasyVista.

How to Meet End User Expectations
in the Digital Era

In the consumer world, there are brands that are synonymous with amazing customer experiences. Whether it be Apple in design, Amazon in self-service, or IKEA in efficient operations, these companies offer many avenues for internal IT organizations to better support, and maybe even wow and delight, their customers. But it’s not a “nice to do” – employees now expect to receive their consumer-world experiences in the workplace, and why wouldn’t they?

Join Stephen Mann, Principal Analyst and Content Director at the ITSM-focused industry analyst firm ITSM.tools and Chris Dunn, Global Director of Product Marketing at EasyVista, as they explore how to incorporate the principles of good design, fantastic customer service, and efficient processes to deliver a superior customer experience in the IT world.

In this webinar replay, Stephen and Chris will be examining:

  • How consumer-world experiences can be applied to IT
  • Self-Service benefits and tips for adoption
  • Knowledge Management best practices


This is a great opportunity to hear from industry experts as they explore the many ways to apply consumer-like practices to wow your users!

Watch the Replay